West Cork Recruitment
West Cork Recruitment are hiring a Customer Service Administrator. We are looking for an organised, professional and customer-focused person to join a busy, family-run business. This is a varied role for someone who enjoys dealing with people, solving problems and keeping things organised in a fast-paced environment. Extensive knowledge of West Cork is a key requirement.
Key responsibilities include:
• Acting as a key point of contact for customers by phone and email.
• Responding to enquiries promptly, professionally and helpfully.
• Managing customer queries, requests and complaints through to resolution.
• Taking ownership of issues rather than simply passing them on.
• Managing enquiries, quotations, bookings, payments and follow-ups.
• Recording customer and booking information accurately on internal systems.
• Maintaining accurate diaries, records and customer information.
• Communicating important information clearly to colleagues and other departments.
• Supporting the wider team with day-to-day administration.
• Assisting with invoices, payments, refunds and general financial administration.
• Using Google Workspace, spreadsheets, calendars, email and other business systems.
• Learning new systems quickly and maintaining accurate digital records.
• Escalating issues appropriately and keeping customers informed throughout.
The ideal candidate will be:
• Friendly, professional and customer-focused.
• Highly organised and detail-oriented.
• An excellent communicator with strong telephone and written skills.
• Calm and confident when dealing with complaints or difficult situations.
• Able to manage multiple priorities and work well under pressure.
• Proactive, practical and willing to take ownership.
• Comfortable working independently while also being a strong team player.
• Confident using computers, email, spreadsheets and online systems.
• Quick to learn new processes and software.
• Reliable, flexible and willing to help wherever needed.
• Positive, approachable and committed to providing excellent customer service.
What's on offer:
• A varied role within an established Irish family-run business.
• A supportive and team-focused working environment.
• The opportunity to develop your skills across customer service and administration.
• A role where you can make a genuine contribution to the day-to-day running of the business.
For a confidential discussion email laura@westcorkrecruitment.com