West Cork Recruitment
West Cork Recruitment are hiring an experienced and highly organised Dispatch & Logistics Coordinator in Enniskeane, Co. Cork.
You will be responsible for taking and processing customer orders, coordinating deliveries, managing
incoming calls, and ensuring that orders are accurately planned and communicated to the relevant teams. This role will also require data management of the centralized despatch system. The role requires someone who is comfortable working in a fast-paced environment where priorities can change throughout the day. Excellent attention to detail, strong IT and data processing skills, and the ability to manage multiple tasks at the same time are essential.
Key responsibilities
• Take and process customer orders accurately and efficiently.
• Manage a high volume of incoming telephone calls and customer queries.
• Coordinate and schedule deliveries in line with customer requirements.
• Liaise with drivers, customers, production teams and other colleagues to ensure
• deliveries run smoothly.
• Plan and coordinate daily delivery schedules.
• Process orders and related information accurately using internal systems.
• Maintain accurate records and ensure all relevant data is entered and updated promptly.
• Monitor changes to orders, delivery requirements and schedules and communicate these effectively.
• Deal with delivery queries, changes and unexpected issues in a calm and professional manner.
• Prioritise competing demands and respond quickly when plans change.
• Carry out general administrative and data processing duties associated with the dispatch function.
• Work closely with colleagues across the business to ensure excellent customer service and efficient operations.
• Follow company procedures and maintain high standards of accuracy and confidentiality.
• Support the wider team with other operational and administrative duties as required.
Essential skills and experience
• Previous experience in data processing is essential.
• Excellent Customer Service Skills.
• Strong IT skills and confidence using computer-based systems.
• Excellent data entry skills with a high level of accuracy and attention to detail.
• Previous experience in administration, dispatch, logistics, transport, customer service or a similar busy operational environment.
• Excellent telephone and communication skills.
• Strong organisational and time-management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Ability to work effectively under pressure and meet deadlines.
• A practical, problem-solving approach.
• Ability to work independently while also being a strong team player.
• Good geographical knowledge of Cork and surrounding areas would be an advantage.
• Knowledge of the construction industry would be an advantage.
The ideal candidate
The successful candidate will be an organised and reliable individual who enjoys working in a busy environment and takes pride in getting things right. You will be comfortable dealing with customers and colleagues by phone, confident working with data and IT systems, and able to remain calm and focused when priorities change. Accuracy is particularly important, as the information processed by the Central Dispatch team directly impacts the planning and delivery of customer orders.
What’s on offer
• Salary of €30,000–€40,000 per annum, depending on experience.
• 40+-hour working week, Monday to Friday.
• Shift-based working.
• Overtime opportunities may be available.
• Company pension
• Death-in-service benefit
• The opportunity to join an established and growing, award-winning West Cork family
• business.
• A varied role with responsibility and an important part to play in the smooth running of
• our daily operations.
• A supportive team environment and opportunities to develop your skills within the business.
For a confidential discussion email laura@westcorkrecruitment.com